Lombard Park District

RESULTS & OUTCOMES Lombard Park District National Gold Medal Award Application 6 Public entities have been increasingly called upon to demonstrate the results of their services and practices to decision-makers and the general public. Please share with us 3 results, impacts, or outcomes you have measured and background about the benefit and how results were secured. NEEDS ASSESSMENT: This survey was distributed to all 17,500 District households. Over 2,400 surveys were returned and established 12 major capital projects. Since receiving this list from the community, the agency has prioritized these projects on an annual basis. With the completion of a new athletic center, all 12 major capital projects were completed. Other projects included ADA accessible paths, ballfield improvements, a dog park partnership, conservation efforts, and more. PUBLIC TRUST: The District continually emphasizes the importance of transparency to the community. Subsequently, we adhere to best practices set forth by the Government Finance Officers Association and are among only 3% of park districts in the State of Illinois to receive both the Distinguished Budget Presentation and the Certificate of Achievement in Financial Reporting Awards. SATISFACTION GUARANTEE: In addition to program surveys, the agency selects 100 random patrons quarterly to complete a performance based survey. Findings are shared with our elected Board at a public meeting. Over the last year, 96% of respondents agreed the District offers high quality programs and services. This process allows the District to measure effectiveness of its operations and determine any necessary modifications. Our commitment to customer service is reinforced with a satisfaction guarantee that achieved 99.86% of 28,628 registrations during 2018. Over the last year, 96% of respondents agreed the District offers high quality programs and services.

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